From initial communication to solution design, from material selection to process development, our professional team will participate in the whole process and work closely with customers to ensure that every detail meets customers' expectations and requirements. We have advanced production equipment and superb process technology, which can accurately meet customers' customized needs and create unique, efficient and reliable food machinery and equipment. We take customized services as our core competitiveness and customer demand as our guide, and are committed to providing customers with products and service experiences that exceed their expectations.
Pre-Sales Service
We welcome every customer with full enthusiasm and professional attitude. Here, customers can not only get close to various types of mechanical equipment we have carefully built, but also intuitively feel the efficient operation and excellent performance of these equipment in food production through on-site demonstrations. With deep industry knowledge and rich practical experience, our team members provide customers with detailed product introductions and professional technical answers. We look forward to working hand in hand with every customer to explore the infinite possibilities of the food production industry and create a more brilliant future together!
Technical Support
We have a technical team composed of senior engineers who are proficient in cutting-edge technologies in the field of food machinery and have rich practical experience. Whether it is equipment installation and commissioning, operation training, or troubleshooting and maintenance, we can provide timely, professional and comprehensive technical support services. We are well aware that the stable operation of mechanical equipment is crucial in the food production process. Therefore, we are committed to providing customers with a full range of technical support solutions to ensure that the equipment is always in the best condition and help customers improve production efficiency and product quality.
Quality Inspection Service
We are well aware that in the food industry, safety and quality are paramount principles. Therefore, we provide a full range of quality inspection services to ensure that every piece of equipment shipped meets the highest industry standards. Our quality inspection team is composed of experienced professionals who are proficient in the inspection standards and processes of various types of food machinery. From the entry of raw materials to the delivery of finished products, we implement strict quality control measures to ensure that every production link meets quality requirements.
Delivery
We have established long-term cooperative relations with many well-known logistics companies and have rich logistics resources and flexible distribution solutions. We carefully plan the transportation routes and choose the best logistics methods to shorten the delivery cycle and reduce transportation costs. Before delivery, we will conduct a comprehensive inspection and packaging of the equipment, and take photos and videos to let customers understand the equipment in real time. At the same time, we provide detailed shipping lists and tracking information so that customers can keep abreast of logistics dynamics and wait for the equipment to arrive with confidence.
After-Sales Service
Our after-sales team is composed of experienced technicians who are familiar with the performance characteristics and common problems of various food machinery and can quickly respond to customers' inquiries and requests. Whether it is equipment operation guidance, troubleshooting and maintenance, or performance optimization and upgrading, we will provide timely, professional and effective solutions. In addition, we have also established a complete customer archive and return visit mechanism, and communicate with customers regularly to understand the equipment usage and changes in customer needs, so as to better provide customers with personalized services and support.
Over the years, we have been focued on the food machinery industry, ingrating design, research and development, manufacturing and sales of various extrusion and complete equipment, which have built a technical R&D team with innovative capabilities.
CONTACT US
Address: Room 1808,1# Building, Union Fortune Plaza, TianChen Road, Jinan, China Factory Address: No.7287, Airport Road, High-tech Economic Development Zone, Jinan, Shandong, China Tel: +86-531-88911881 Hand phone/WhatsAPP: +86-13791141709 E-mail: info@chinafoodmachinery.com